SHIPPING & RETURNS
Thank you for choosing Minifigz for your minifigure building and collecting needs. We are committed to providing our customers with exceptional service, including fast and reliable shipping. Please read our shipping policy carefully to understand our shipping methods and delivery times.
Shipping Methods We offer several shipping methods for your convenience, including USPS and UPS. All orders are shipped from our warehouse in Michigan.
Same or Next Day Shipping We offer same or next day shipping on most orders. Orders are shipped out daily
Shipping Rates Shipping rates are a flat rate of $4
Delivery Times Delivery times vary based on your selected shipping method and the destination of your order. Most orders are delivered within 3 to 5 business days of the shipping date, but delivery times may be longer for certain destinations and/or during busy seasons.
Order Tracking You will receive a shipping confirmation email with a tracking number once your order has shipped. You may track the status of your order using the tracking number provided.
International Shipping We do offer international shipping. This is not a flat rate shipping and will be calculated by weight.
Delivery Issues If your order is lost or damaged during shipping, please contact us at Minifigz.email@example.com. We will work with you to resolve the issue and ensure that you receive your order as soon as possible.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at Minifigzshop@gmail.com. We are always here to help you with any questions or issues you may have.
RETURN & EXCHANGE POLICY
Thank you for shopping at our store. We are committed to providing our customers with high-quality products and exceptional customer service. To ensure your complete satisfaction with your purchase, we offer a 30-day refund policy. If you are not satisfied with your purchase, you may request a refund within 30 days of the date of purchase.
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that some items, such as personalized or custom-made products, may not be eligible for a refund. Additionally, shipping and handling fees are non-refundable.
To initiate a refund, please contact our customer service team via email or chat. You will need to provide your order number, the item(s) you wish to return, and the reason for the return. Our customer service team will then provide you with instructions for returning the item(s) and the address to which the item(s) should be shipped.
Once we receive the returned item(s) and verify that they meet our refund policy requirements, we will process your refund within 10 business days. The refund will be issued to the original payment method used to make the purchase. Please note that it may take several additional business days for the refund to appear on your account, depending on your bank or credit card issuer.
We reserve the right to refuse any refund request that does not meet our refund policy requirements. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are always here to help you with any questions or issues you may have.